Tackled a high-volume workload within a deadline-driven environment. Managed entire background check process for Lyft driver employees; initiated and reviewed reports to determine eligibility. Supervised a team of customer service agents, consistently providing methods to respond to crises in the field.  Also managed Zimride Elite, a program consisting of 1,500+ drivers on the ridesharing website. Performed usual clerical duties such as filing, scheduling, data entry, written reports, and administrative and marketing emails. Wrote creative copy for emails and job ads. Promoted products and mobile app services. Recruited, initiated relationships with, and provided customer service for all drivers in the system. Established and improved client communications while maintaining ongoing relationships. Addressed customer inquiries, interpreted and delivered information, proposed suggestions, provided guidance, and identified, evaluated and negotiated conflicts. Served as representative and liaison.